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The Clear and Confident Yoga Teacher Policy Documentation

Practice Experience

There is no set yoga practice time needed for the The Clear and Confident Yoga Teacher

Booking

A non-refundable deposit is required at the time of booking.

Full payment is required prior to training start date.

Places are allocated on a first-come, first-served basis.

All yoga teachers, including in training, are welcome on this course.

What fees include/ what is not included

Fees include the full course, assessments and accreditation. Software and connection fees and anything not specially mentioned, are not included.

Refund policy

Should you need to cancel your place, the following policy applies:

* Prior to 2 months days of training start date: 75% of your payment refunded, not including the deposit

* Prior to 1 month days of training start date: 50% of your payment refunded, not including the deposit

* Prior to 14 days of of training start date: 25% of your payment refunded, not including the deposit

* Less than 14 days of training start date: No refund.

Any cancellations must be sent in writing to Yoga Hero or to holly@yogahero.co.uk. No evidence is required.

Cancellation of Course

Yoga Hero intends to provide a full week’s notice if the course is to be cancelled.

Complaints Procedure

If you have a complaint, please understand that we will take this very seriously.

Procedure

  1. Please email holly@yogahero.co.uk or post your complaint, recorded delivery, to

Yoga Hero,

The Boulevard,

Leeds Dock,

Leeds,

LS10 1PZ

2. Yoga Hero will respond within 7 days, either with a resolution, or to request more information.

3. We will look forward to your response on the above. If the matter is settled, great. If not, steps 2 & 3 will be repeated until the matter is settled.

Your complaint, at every stage, will be dealt with direct by owner and director, Holly Mcfee.

Code of Conduct

  • To make yoga sessions accessible for every body
  • To treat all equally, no matter their characteristics
  • To provide a safe, clean space in which to enjoy yoga teacher training, and in which to always be able to ask questions and ask for clarification
  • To inspire all who attend Yoga Hero sessions to be kinder to themselves
  • To treat all complaints seriously, and in line with our complaints procedure
  • To provide the public with access to safe and beneficial yoga teachers.
  • To treat each other with respect and kindness
  • To acknowledge that we all have strengths and weaknesses, and that we learn at our own pace