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Complaints Procedure

Yoga Hero is committed to providing safe, beneficial yoga, meditation and Pilates sessions to all, regardless of characteristics such as age, gender, race and so on.

If you have a complaint, please understand that we will take this very seriously.

Procedure:
1 )Please email holly@yogahero.co.uk

or post your complaint, recorded delivery, to

Yoga Hero,
The Boulevard,
Leeds Dock,
Leeds,
LS10 1PZ

2) Yoga Hero will respond within 7 days, either with a resolution, or to request more information.

3) We will look forward to your response on the above. If the matter is settled, great. If not, steps 2 & 3 will be repeated until the matter is settled.

Your complaint, at every stage, will be dealt with direct by owner and director, Holly Mcfee.